SWOON SOAPS

Delivery & returns

Postage and Packaging

We are currently only able to offer UK Mainland postage. Standard delivery is £3.95 for all UK mainland orders under £35. If you wish to place a larger order, please contact us on hello@swoonsoaps.com for a P&P quotation before placing your order. We dispatch online orders via Royal Mail and Parcel Force services. Please allow 3 to 4 business days for delivery after placing your order.

COVID 19 Information

All our products are generously perfumed, and quality tested to meet our very high manufacturing standards. Loss of sense of smell may occur if you have recently or are currently suffering with COVID-19. Please consider this when testing our products.

For the safety and wellbeing of our own staff, we cannot accept returns that have come from a residence with a positive case of COVID-19.

Exchanges and Returns

We do hope that you will be highly satisfied with your purchase. If for any reason that is not the case, then please contact us at hello@swoonsoaps.com.

If you’d like to return items, please contact us within 14 days of purchase. You have a further 14 days to return the items, unused in the original condition along with proof of purchase. Once we’ve received the items, we’ll arrange an exchange or refund within 14 days to the person who originally purchased the items.

We do not have a free returns policy and items must be returned at your own cost. However, we will issue a full refund or exchange if the product has arrived damaged or if there is a manufacturing fault.

If your parcel appears to have been damaged during transit, please notify us immediately via email. at hello@swoonsoaps.com, including photographs of the damaged item(s).

Exchanges and Refunds Terms and Conditions

Email us at hello@swoonsoaps.com to notify us about the return before posting your order.

You will need to include your original invoice together with the item(s) in its original condition and packaging.

Mail us your parcel via a traceable mode of postage.

As we currently only ship to mainland UK destinations, no refunds will be given for items returned from outside of the UK, or any taxes, duties, tariffs and excise charges levied for products returned from overseas.

All items that are returned and exchanged, can only be made once.

We reserve the right and full discretion to refuse a refund or exchange if the items you wish to return are the same item(s) as a previous order.

Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.